Privacy Policy

WixoSolutions respects your privacy. This policy explains how we collect, use and protect personal data in connection with our online platform and related services, in accordance with Regulation (EU) 2016/679 (the "GDPR") and applicable Greek law (Law 4624/2019 and related provisions).

1. Data controller

The service provider WixoSolutions is the controller for personal data relating to the operation of the platform and your relationship with us. For data protection requests, please contact us via our contact page or at info@wixosolutions.com.

2. Data we process

Categories of data we may process include:

• Account details: email, business name and other information you provide when registering or using your account.
• Operational data: information you enter to run your business (e.g. menu, orders, tables, settings), to the extent required to provide the service.
• Communications: name, email and message content when you use the contact form or send us a request.
• Technical data: cookies and similar technologies as described in our Cookie Policy; log files may be kept for security and troubleshooting.

3. Purposes and legal basis

We process data for the following purposes:

• performance of the service contract (Article 6(1)(b) GDPR);
• compliance with legal obligations where applicable (Article 6(1)(c) GDPR);
• our legitimate interests in security, service improvement and communication, where applicable (Article 6(1)(f) GDPR), balanced against your rights;
• your consent where required (e.g. certain non-essential cookies, marketing where explicitly requested) (Article 6(1)(a) GDPR).

4. Sharing and processors

Data is hosted and processed through trusted infrastructure providers (website hosting, identity and database services, and (with your consent) anonymous traffic analytics) acting on our instructions and contractually bound to confidentiality and security. We do not sell your personal data. We do not share data with third parties for their independent marketing without your consent, except where required by law or court order.

5. Retention period

We retain data for as long as necessary for the purposes described above and for the duration of your contract, unless law requires a longer period. After account closure, we delete or anonymise data within a reasonable timeframe, unless retention is required for legal compliance.

6. International transfers

Where data is processed outside the EU/EEA, appropriate safeguards (e.g. EU Commission standard contractual clauses) are applied as required by the GDPR.

7. Your rights

Under the GDPR you have the right to:

• access and obtain information about your data;
• rectify inaccurate data;
• erasure ("right to be forgotten") where applicable;
• restrict processing;
• data portability where applicable;
• object to processing based on legitimate interests;
• withdraw consent where processing is consent-based;
• lodge a complaint with the Hellenic Data Protection Authority (www.dpa.gr).

To exercise your rights, contact us via contact or the email above. We may request identity verification before responding.

8. Security

We implement appropriate technical and organisational measures to protect data. No internet transmission method is completely secure; please use strong passwords and protect your account credentials.

9. Changes to this policy

We may update this policy from time to time. The current version will be published on this page with a date indicator. Material changes will be communicated reasonably where required.

10. Related links

Terms of use, Cookie Policy, Manage cookies.